About Abstrakt

Abstrakt provides real-time call coaching software that delivers immediate agent guidance and automates quality assurance during customer interactions. This platform enhances compliance and operational efficiency by reducing post-call work and improving call outcomes through actionable insights and sentiment analysis.

```xml <problem> Call centers face challenges in maintaining consistent quality assurance (QA) and ensuring agent compliance during customer interactions. Traditional QA processes are often subjective, time-consuming, and limited in scope, leading to inconsistent call outcomes and potential compliance risks. Post-call work adds to operational inefficiencies, hindering agent productivity and overall performance. </problem> <solution> Abstrakt provides a real-time call coaching platform that delivers immediate guidance to agents and automates quality assurance for every call. The platform analyzes conversations in real-time, identifies QA issues, and triggers recommended responses to guide agents toward optimal outcomes. By providing actionable insights and sentiment analysis during calls, Abstrakt enhances compliance, reduces post-call work, and improves overall operational efficiency. The system integrates with existing call center tools to provide a seamless experience. </solution> <features> - Real-time agent guidance with playbooks and scripts triggered by conversation context - Automated QA identifies and addresses compliance issues during calls - Call sentiment analysis to understand customer experience - Post-call automation summarizes calls and automatically adds notes to CRM - Conversational intelligence reporting provides insights into call outcomes - Integrates with existing call center tools - Customizable notifications based on business needs </features> <target_audience> Abstrakt targets call centers focused on customer service, sales, training, and compliance, seeking to improve agent performance, ensure consistent quality, and reduce operational costs. </target_audience> ```

What does Abstrakt do?

Where is Abstrakt located?

Abstrakt is based in Phoenix, United States.

When was Abstrakt founded?

Abstrakt was founded in 2020.

How much funding has Abstrakt raised?

Abstrakt has raised 2900000.

Location

Phoenix, United States

Founded

2020

Funding

2900000

Employees

35 employees

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Abstrakt

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Executive Summary

abstrakt.ai 2K+

Crunchbase

Founded 2020 – Phoenix, United States

Funding

Estimated Funding

$2M+

Team (30+)

No team information available.

Company Description

Problem

Call centers face challenges in maintaining consistent quality assurance (QA) and ensuring agent compliance during customer interactions. Traditional QA processes are often subjective, time-consuming, and limited in scope, leading to inconsistent call outcomes and potential compliance risks. Post-call work adds to operational inefficiencies, hindering agent productivity and overall performance.

Solution

Abstrakt provides a real-time call coaching platform that delivers immediate guidance to agents and automates quality assurance for every call. The platform analyzes conversations in real-time, identifies QA issues, and triggers recommended responses to guide agents toward optimal outcomes. By providing actionable insights and sentiment analysis during calls, Abstrakt enhances compliance, reduces post-call work, and improves overall operational efficiency. The system integrates with existing call center tools to provide a seamless experience.

Features

Real-time agent guidance with playbooks and scripts triggered by conversation context

Automated QA identifies and addresses compliance issues during calls

Call sentiment analysis to understand customer experience

Post-call automation summarizes calls and automatically adds notes to CRM

Conversational intelligence reporting provides insights into call outcomes

Integrates with existing call center tools

Customizable notifications based on business needs

Target Audience

Abstrakt targets call centers focused on customer service, sales, training, and compliance, seeking to improve agent performance, ensure consistent quality, and reduce operational costs.