Abstrakt provides real-time call coaching software that delivers immediate agent guidance and automates quality assurance during customer interactions. This platform enhances compliance and operational efficiency by reducing post-call work and improving call outcomes through actionable insights and sentiment analysis.
Funding
$2.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
AIPVUIFounders
Product
Problem
Call centers face challenges in maintaining consistent quality assurance (QA) and ensuring agent compliance during customer interactions. Traditional QA processes are often subjective, time-consuming, and limited in scope, leading to inconsistent call outcomes and potential compliance risks. Post-call work adds to operational inefficiencies, hindering agent productivity and overall performance.
Solution
Abstrakt provides a real-time call coaching platform that delivers immediate guidance to agents and automates quality assurance for every call. The platform analyzes conversations in real-time, identifies QA issues, and triggers recommended responses to guide agents toward optimal outcomes. By providing actionable insights and sentiment analysis during calls, Abstrakt enhances compliance, reduces post-call work, and improves overall operational efficiency. The system integrates with existing call center tools to provide a seamless experience.
Target Audience
Abstrakt targets call centers focused on customer service, sales, training, and compliance, seeking to improve agent performance, ensure consistent quality, and reduce operational costs.
Features
- Real-time agent guidance with playbooks and scripts triggered by conversation context
- Automated QA identifies and addresses compliance issues during calls
- Call sentiment analysis to understand customer experience
- Post-call automation summarizes calls and automatically adds notes to CRM
- Conversational intelligence reporting provides insights into call outcomes
- Integrates with existing call center tools
- Customizable notifications based on business needs