Founder/CEO
Abstrakt
Abstrakt provides real-time call coaching software that delivers immediate agent guidance and automates quality assurance during customer interactions. This platform enhances compliance and operational efficiency by reducing post-call work and improving call outcomes through actionable insights and sentiment analysis.
- Artificial Intelligence
- Enterprise Software
- Software Only
Updated 7 months ago
Funding
Raised to date
$2.9MRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
$2.4M across 9 disclosed rounds
AIPVUI$500K · Seed
Announced Aug 2024
Disclosed cumulative: $2.4M
9/9
Reported total $2.9M
Incomplete round history. $530K of the $2.9M reported total isn’t matched to a known round.
RoundDateAmountValuationInvestors
Founders
Product
Problem
Call centers face challenges in maintaining consistent quality assurance (QA) and ensuring agent compliance during customer interactions. Traditional QA processes are often subjective, time-consuming, and limited in scope, leading to inconsistent call outcomes and potential compliance risks. Post-call work adds to operational inefficiencies, hindering agent productivity and overall performance.
Solution
Abstrakt provides a real-time call coaching platform that delivers immediate guidance to agents and automates quality assurance for every call. The platform analyzes conversations in real-time, identifies QA issues, and triggers recommended responses to guide agents toward optimal outcomes. By providing actionable insights and sentiment analysis during calls, Abstrakt enhances compliance, reduces post-call work, and improves overall operational efficiency. The system integrates with existing call center tools to provide a seamless experience.
Target Audience
Abstrakt targets call centers focused on customer service, sales, training, and compliance, seeking to improve agent performance, ensure consistent quality, and reduce operational costs.
Features
- Real-time agent guidance with playbooks and scripts triggered by conversation context
- Automated QA identifies and addresses compliance issues during calls
- Call sentiment analysis to understand customer experience
- Post-call automation summarizes calls and automatically adds notes to CRM
- Conversational intelligence reporting provides insights into call outcomes
- Integrates with existing call center tools
- Customizable notifications based on business needs