Abbiamo provides a SaaS Logistics Orchestrator focused on local deliveries to manage omnichannel fulfillment. This TMS connects physical stores and e-commerce operations to ensure fast delivery, full control, and real-time visibility for the end consumer. The platform supports various retail segments, including pharmacies, supermarkets, and auto parts, optimizing last-mile logistics.
Funding
Funding not disclosed
Founders
Product
Problem
Many retailers in Latin America face challenges in managing last-mile delivery due to fragmented logistics networks and a lack of real-time visibility, leading to inefficiencies and inconsistent customer experiences. Coordinating between e-commerce platforms, local carriers, and physical stores adds complexity, resulting in delayed deliveries and increased customer service inquiries.
Solution
Abbiamo offers an omnichannel logistics platform that streamlines last-mile delivery by integrating e-commerce, local carriers, and physical store operations. The platform provides real-time tracking and automated carrier selection, enhancing visibility and predictability throughout the delivery process. By digitizing and connecting various logistics components, Abbiamo enables retailers to offer a standardized, white-labeled delivery experience, reducing delivery times and improving customer satisfaction. The system supports both integrated carriers and dedicated fleets, managed through a mobile app for real-time data from delivery personnel.
Target Audience
Abbiamo targets retailers in Latin America across various segments, including fashion, pharmaceuticals, auto parts, and general retail, who are looking to improve their last-mile delivery operations and enhance customer satisfaction.
Features
- Integration with multiple carriers, allowing automated selection based on cost and delivery time
- Mobile app for dedicated fleets, providing real-time tracking and delivery management
- Real-time customer notifications and tracking from purchase to delivery
- NPS feedback collection upon delivery, providing insights for service improvement
- Data analytics dashboard for evaluating carrier performance and identifying operational bottlenecks
- White-label platform, allowing retailers to maintain brand consistency
- Tools for managing in-store pickup operations, including real-time inventory updates
- Customizable freight quoting rules for e-commerce platforms