3P Solutions
3P Solutions is a contact centre and BPO consulting firm that helps businesses lower operating costs, improve customer experience, and protect revenue by fixing the underlying operating model before layering on AI. The company uses its People, Product, Profit framework to diagnose root causes of operational friction and redesign processes, leadership routines, and performance systems across internal, outsourced, and hybrid contact centre environments. Its work spans large-scale transformations, including a 20,000+ employee virtual workforce migration and a 3,000+ FTE multi-site consolidation.
Funding
Founders
Founder details are not available yet.
Product
Problem
Many contact centres and BPO operations run on fragmented processes, inconsistent leadership, and disconnected support functions, which drives up cost, erodes customer experience, and limits revenue retention. As AI tools are adopted, weak operating models amplify existing weaknesses rather than fix them, making operational alignment a prerequisite for successful automation.
Solution
3P Solutions provides consulting and transformation services that help businesses redesign their contact centre operating models to reduce avoidable demand, waste, and rework while improving customer experience and protecting revenue. The company applies its People, Product, Profit framework to diagnose root causes across leadership, processes, technology, and support functions, then implements standardized frameworks for customer interaction, QA, coaching, performance, and workforce management. It also prepares organizations for AI adoption by ensuring knowledge, data, processes, and decision rules are trusted and aligned before automation is layered on. The firm works across internal, outsourced, and hybrid models, with engagements ranging from targeted gap analyses to enterprise-wide operating infrastructure rebuilds.
Target Audience
Primary customers are mid-to-large enterprises with internal, outsourced, or hybrid contact centre operations, including telecommunications providers, global BPOs, multi-location service businesses, and technology services companies seeking to improve CX economics and AI readiness.
Features
- People, Product, Profit (3P) diagnostic framework that connects employee experience, customer experience, and business results to identify root causes of operational friction
- Current-state CX and contact-centre gap analysis covering customer journeys, queues, routing, lead management, reporting, knowledge, QA, workforce management, and support functions
- Target operating model design with standardized processes, role definitions, leadership routines, and performance accountability structures
- Technology-enabled performance recognition and centralized Power BI visibility into workforce status, equipment, productivity, connectivity, and compliance
- AI-readiness assessment that evaluates the trustworthiness of SOPs, data, processes, and decision rules before automation investments
- Cross-functional alignment methodology that connects operations with HR, recruiting, training, IT, finance, and marketing to eliminate siloed execution