3CLogic
3CLogic provides a voice-first, AI-powered contact center (CCaaS) platform that runs natively inside existing CRM and service management systems like ServiceNow. The platform unifies Voice AI agents, live-agent tooling, real-time transcription, and speech analytics in a single workspace, enabling enterprises to orchestrate automation and human agents as one system. It is a ServiceNow-certified Build and Platform Partner and the first and only ServiceNow Elite Platform Partner for CCaaS.
- AI Agents
- Artificial Intelligence
- Enterprise Software
- Software Only
Funding
Funding not disclosed
Founders
Founder details are not available yet.
Product
Problem
Enterprise contact centers often operate as standalone systems disconnected from the CRM or service management platforms agents already use. This forces agents to "swivel-chair" between multiple tools, limits caller context, creates data silos, and makes it difficult to orchestrate AI and human agents under a single management framework.
Solution
3CLogic provides a voice-first, AI-powered contact center platform that runs natively inside the CRM or system of record enterprises already use, such as ServiceNow, Halo ITSM, SAP, Salesforce, and Microsoft Dynamics. The platform unifies Voice AI agents, live-agent tooling, real-time transcription, speech analytics, and workflow automation in a single workspace. Voice AI agents handle routine calls, understand caller intent, and complete tasks end-to-end, while live agents receive real-time context and AI-assisted guidance. Both AI and human agents are managed as one workforce with the same flow design, CRM integration, evaluations, and analytics, allowing enterprises to measure quality against a single standard.
Target Audience
Primary customers are large enterprises in healthcare, retail, hospitality, financial services, travel, transportation, higher education, manufacturing, and the public sector that use ServiceNow or other major CRM platforms and need to modernize their contact center operations.
Features
- Native integration with ServiceNow (CSM, ITSM, HRSD) as a certified Build and Platform Partner and the first and only ServiceNow Elite Platform Partner for CCaaS
- Voice AI agents that hold natural conversations, resolve requests, update records, and route to live agents when needed
- Real-time screen pops providing caller context, open tickets, and history within the CRM workspace
- Intelligent call routing based on caller location, VIP status, and technician expertise
- No-code IVR and voice workflow management that can be updated in real time without developer support
- Automatic ticket creation from voice interactions in standardized formats
- Enterprise-grade security with ISO 27001:2022, ISO 27701:2019, SOC 2 Type 2, GDPR, HIPAA, and HECVAT compliance