3cat.my is a Malaysian-based marketplace and service platform specializing in the buying, selling, and repair of used Apple and Google devices. The company offers certified pre-owned products with a 1-year warranty, aiming to provide a reliable and convenient alternative to purchasing new electronics. Their services include a physical retail presence, online store, and repair support, with a focus on customer trust and transparency.
- Commerce & Shopping
- Consumer Electronics
- Retail Technology
Funding
Funding not disclosed
- orvel.vc (opens in a new tab)investor website
Founders
Product
Problem
Consumers seeking affordable smartphones often face uncertainty when purchasing used devices, including concerns about product quality, hidden defects, and lack of after-sales support. The second-hand electronics market frequently lacks standardized warranties and reliable repair services, leaving buyers vulnerable to financial loss and poor experiences.
Solution
3cat.my addresses this by offering a curated marketplace for certified used Apple and Google devices, backed by a comprehensive 1-year warranty that covers hardware and software issues. The company provides a seamless omnichannel experience, allowing customers to browse and purchase through their website, mobile apps, or physical retail stores, with support via WhatsApp for personalized assistance. Their service extends beyond sales to include professional repair services, ensuring that devices remain functional and reliable post-purchase. By combining rigorous quality checks, transparent warranty terms, and accessible customer support, 3cat.my builds trust in the pre-owned electronics market.
Target Audience
Primary customers are budget-conscious consumers in Malaysia seeking affordable, reliable used Apple and Google devices, as well as those in need of professional repair services for their existing smartphones.
Features
- 1-year (365-day) warranty on all used products, covering hardware and software issues not caused by customer negligence
- Multi-channel purchasing options including website, mobile apps, and physical retail stores for customer convenience
- Dedicated customer support via WhatsApp, offering fast responses and professional assistance throughout the buying process
- Repair services for Apple and Google devices, with clear warranty terms that exclude damage from drops, water exposure, or unauthorized modifications
- Strict quality assurance processes, including warranty seals to ensure device integrity and prevent tampering
- Transparent warranty policy that clearly outlines exclusions for ordinary wear and tear, such as cosmetic scratches and normal aging