360 Auto AI provides a privacy‑first, closed‑loop AI platform that integrates a dealership’s DMS, CRM, website and third‑party systems into a single secure ecosystem. Its autonomous agentic AI works 24/7 to handle inbound calls, qualify leads, book and confirm service or showroom appointments, and run proactive outreach campaigns, improving conversion rates and reducing staff overhead.
Funding
Funding not disclosed
Founders
Product
Problem
Car dealerships often lose sales and service revenue because inbound leads, phone calls, and appointment reminders are handled manually, leading to missed calls, delayed follow‑ups, and inconsistent customer communication. Additionally, integrating disparate systems such as DMS, CRM, and third‑party services creates data silos that hinder efficient workflow automation.
Solution
360 Auto AI offers a closed‑loop, privacy‑first AI platform that connects a dealership’s DMS, CRM, website, and external vendor systems into a single secure ecosystem. The autonomous, agentic AI operates 24/7, answering inbound calls, qualifying leads, booking showroom visits and service appointments, and sending personalized reminders across SMS, email, and chat channels. It continuously re‑engages unsold or missed leads with outbound campaigns such as recall notices, lease‑end outreach, and trade‑in inquiries, while updating records in real time to maintain compliance and data integrity. By learning each dealership’s specific workflows, tone, and pricing rules, the AI acts like a high‑performing BDC agent, improving appointment conversion, show rates, and overall gross revenue without adding staff overhead.
Target Audience
Primary customers are automotive dealerships of all sizes that operate sales, BDC, and service departments and seek to automate lead handling, appointment management, and post‑sale engagement while maintaining data privacy.
Features
- Secure, private infrastructure powered by ID Privacy that keeps all dealership data on‑premise and never exposes it to open‑web AI services
- Agentic autonomous AI that understands intent, maintains context, and can initiate proactive conversations across phone, web forms, chat, and third‑party lead sources
- Real‑time integration with DMS, CRM, Xtime, parts, and inventory systems to retrieve pricing, incentives, and vehicle details for accurate quoting and scheduling
- Automated inbound call handling and lead qualification, capturing budget, trade‑in, credit range, and purchase intent
- Autonomous appointment booking, confirmation, reminder delivery, and no‑show follow‑up via SMS/email
- Outbound campaign automation for recalls, buy‑backs, dead‑lead reactivation, and lease‑end outreach, executed at scale with compliance throttling
- Continuous record updating and activity logging for full auditability and TCPA/CAN‑SPAM/OEM compliance
- 24/7 operation with no sick days, ensuring no missed revenue opportunities and consistent customer experience