2Meters develops a cloud-based customer flow management application that integrates virtual queueing, appointment scheduling, and digital ordering to enhance service efficiency. By minimizing wait times and improving customer engagement, the platform helps businesses retain up to 60% of potential visitors who might otherwise leave due to long lines.
Funding
Funding not disclosed
Founders
Product
Problem
Many businesses struggle with managing customer flow, leading to long wait times and customer dissatisfaction. Traditional queueing systems can be inefficient, causing potential customers to leave and impacting revenue. Furthermore, businesses often lack the tools to gather customer feedback and optimize their service processes effectively.
Solution
2Meters provides a cloud-based customer flow management platform that integrates virtual queueing, appointment scheduling, digital ordering, and customer communication tools. The platform enables businesses to streamline customer interactions, reduce wait times, and improve overall customer experience. By offering features like virtual waiting lines, automated notifications, and feedback collection, 2Meters helps businesses retain customers, optimize workflows, and gain valuable insights into their operations. The system is designed to be installation-free, cloud-based, and privacy-respecting, ensuring ease of use and data security.
Target Audience
The primary target audience includes businesses in retail, healthcare, education, government, banking, and other service-oriented industries looking to improve customer flow, reduce wait times, and enhance overall customer satisfaction.
Features
- Virtual Waiting Line: Allows customers to join a digital queue and wait remotely, receiving notifications when their turn approaches.
- Appointment Scheduling: Enables customers to book appointments online, reducing phone calls and streamlining the reservation process.
- Digital Ordering: Facilitates online ordering, allowing customers to browse products and place orders in advance.
- Customer Communication: Provides tools for businesses to engage with customers through instant notifications and chat features.
- Customer Feedback Collection: Gathers customer feedback to improve service quality and optimize business processes.
- Operational Analytics: Offers insights into customer behavior, wait times, and service efficiency through data analysis.
- Custom Forms: Collects necessary customer data in advance to personalize service and improve preparation.
- Kiosk App: Enables bookings for customers without smartphones.
- Manager App: Allows businesses to build unique workflows and gain insights into operations.
- Counter App: Manages customer flows and facilitates communication between staff and customers.