29 Next is an ecommerce CRM platform that integrates a global storefront, customer relationship management, and support ticketing into a single solution, enabling direct-to-consumer brands to streamline operations and reduce reliance on multiple applications. The platform enhances order management, customer service, and marketing automation, allowing brands to scale campaigns efficiently while maximizing conversion rates and customer engagement.
Funding
Funding not disclosed
Founders
Product
Problem
Direct-to-consumer (DTC) brands often struggle with fragmented systems for managing their online storefront, customer relationships, and support operations. This complexity leads to inefficiencies, increased costs, and a disjointed customer experience.
Solution
29 Next is an e-commerce platform designed to unify the global storefront, marketing funnels, and customer support system, enabling DTC brands to streamline operations and enhance customer engagement. The platform allows brands to create custom checkouts and upsell paths, manage multiple payment providers, and offer native subscriptions. By consolidating these functions into a single solution, 29 Next helps brands reduce complexity, improve customer satisfaction, and scale their campaigns more efficiently. The platform also provides actionable data through intuitive dashboards and reports, empowering brands to make informed decisions and optimize their marketing efforts.
Target Audience
The primary target audience consists of digital marketers and performance-obsessed DTC brands looking to scale their online sales and improve customer relationships.
Features
- Customizable checkouts and upsell paths to maximize conversion rates and average order values (AOVs)
- Scalable payment orchestration to reduce costs and improve order completion rates
- Native subscription management with full control of first-party data
- Integrated customer support ticketing system with role-based workflows and FAQs
- Marketing source attribution for affiliates, influencers, and brand evangelists
- Webhooks and APIs for developers to extend platform functionality
- Integrations with popular apps and partners, including Everflow and Klaviyo
- Actionable data dashboards and reports for customer, media source, and campaign performance analysis