Pine AI provides an AI‑powered personal assistant that contacts customer service on behalf of consumers to negotiate telecom, cable, utility, travel, and subscription bills, as well as to file complaints and request refunds. The service uses secure, end‑to‑end encrypted communications and a pay‑as‑you‑go model, charging only when a negotiation or refund succeeds, delivering savings and compensation directly to the user.
Funding
Funding not disclosed
Founders
Product
Problem
Consumers often face long hold times, endless transfers, and unhelpful agents when trying to dispute charges, negotiate bills, or obtain refunds, leading to frustration and lost savings.
Solution
Pine AI offers an AI-powered personal assistant that contacts customer service on behalf of users to negotiate telecom, cable, utility, travel, and subscription bills, as well as to file complaints and request compensation. The service uses secure, encrypted communications and operates on a pay‑as‑you‑go model, charging only when a negotiation or refund is successful. Users access the assistant through a web app, where they submit the issue and Pine handles the call, leveraging proven scripts and AI-driven negotiation tactics. Results and any compensation are delivered directly to the user, while all personal data remains private and encrypted.
Target Audience
Primary customers are individual consumers who need assistance disputing charges, negotiating bills, or obtaining refunds across various service categories.
Features
- AI-driven outbound calls that negotiate bills and request refunds with a reported 93% success rate
- Automatic handling of complaints for hotels, airlines, car rentals, and other services, often securing up to $50 in compensation
- Secure, end‑to‑end encryption ensuring user data is stored only temporarily and accessed solely by the user
- Pay‑as‑you‑go pricing model that charges only when the negotiation or refund succeeds
- Dashboard showing saved amounts, time saved (average 270 minutes per case), and total savings ($3+ million to date)
- Support for a wide range of categories including telecom, utilities, subscriptions, e‑commerce, ride‑hailing, and travel