11Sight offers AI‑powered voice agents that serve as a 24/7 virtual receptionist for automotive dealerships, handling inbound service calls, booking, rescheduling, and canceling appointments directly in the dealer’s CRM/DMS. When a call requires human assistance, the AI transfers it with full conversation context, reducing hold times and improving first‑call resolution. The cloud‑based solution includes analytics dashboards to track call metrics and appointment conversion, enabling scalable deployment across single or multi‑store operations.
Funding
$5.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Car dealerships and service centers often miss inbound service calls, experience long hold times, and rely on rigid IVR menus, leading to lost appointments, low customer satisfaction, and increased staffing costs.
Solution
11Sight provides AI-powered voice agents that act as a 24/7 virtual receptionist for automotive dealerships. The agents answer inbound calls, understand natural speech, and can book, reschedule, or cancel service appointments directly in the dealer’s CRM/DMS. Calls that require human intervention are transferred with full conversation context, reducing hold times and improving first‑call resolution. Integrated analytics track call metrics and appointment conversion, enabling managers to monitor performance and continuously improve the AI’s handling. The solution is delivered as a cloud service with no-code deployment, allowing rapid rollout across single or multi‑store operations.
Target Audience
Primary customers are automotive dealerships and service centers seeking to automate inbound service call handling and improve appointment booking efficiency.
Features
- Human‑like voice AI that handles booking, rescheduling, cancellations, and common service inquiries without human input
- Real‑time intent recognition and natural language understanding powered by Google Vertex AI
- Seamless integration with dealership CRM/DMS systems for automatic appointment creation and record updates
- Contextual call transfer to live agents when needed, preserving conversation history
- 24/7 availability across phone, video, and chat channels, eliminating missed calls and after‑hours gaps
- Dashboard with metrics on call volume, appointment conversion, no‑show rates, and AI performance
- Scalable architecture supporting single‑store and multi‑store deployments with centralized control