Provides AI-powered customer service automation tailored for e-commerce, using pre-trained intent libraries and generative AI to handle inquiries, process orders, and manage subscriptions autonomously. Reduces operational costs by achieving up to 49% ticket automation in under two months, while improving response times, agent productivity, and customer satisfaction.
Funding
$9.3M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
AGFounders
Product
Problem
E-commerce businesses face challenges in efficiently managing customer service inquiries, leading to increased operational costs, slow response times, and decreased customer satisfaction. Many support tickets are repetitive and mundane, diverting agents from complex issues and strategic tasks. Existing AI customer service platforms can be complex to set up and may not accurately address customer needs.
Solution
Yuma provides an AI-powered customer service automation platform tailored for e-commerce businesses, automating customer interactions across the entire customer journey. The platform leverages pre-trained intent libraries and generative AI to understand customer inquiries and provide on-brand, personalized responses. Yuma's AI Agents autonomously handle tasks such as order inquiries, subscription management, feedback processing, and pre-sales questions, freeing up human agents to focus on complex issues. The platform integrates with existing e-commerce tools and helpdesk systems, offering a seamless implementation process. By automating customer interactions, Yuma improves response times, increases agent productivity, and enhances customer satisfaction, while reducing operational costs.
Target Audience
Yuma targets e-commerce businesses, particularly direct-to-consumer (DTC) brands, that seek to automate customer service, improve efficiency, and enhance customer satisfaction.
Features
- Pre-trained intent library for e-commerce business processes, enabling swift and accurate identification of customer inquiries.
- Generative AI to gather necessary knowledge and reply with on-brand, human-like messages.
- Autonomous actions and processes to mirror agent actions, such as editing orders and pausing subscriptions.
- Helpdesk widget for agents to provide clear, grammatically correct, and empathetic responses quickly.
- Omnichannel support across email, chat, WhatsApp, Facebook, Instagram, and review platforms.
- Seamless integration with Shopify tools & plugins, including helpdesk, merchant, 3PL, returns, subscriptions, loyalty, and review systems.
- Auto-tagging of tickets by intent for smart sorting and escalation to human agents when needed.
- Spam and automated replies filtering to clean support inboxes and save agent time.