Visence

About Visence

Visence provides in-app video calling and co-browsing capabilities, allowing businesses to engage directly with users for personalized support. This technology enhances user onboarding and retention by addressing the challenges of product adoption and reducing churn through real-time assistance.

```xml <problem> Many software users struggle with initial product adoption and ongoing usage, leading to frustration and churn. Traditional support methods often lack the immediacy and personalization needed to effectively guide users through complex features or troubleshoot issues in real-time. </problem> <solution> Visence offers in-app video calling and co-browsing tools that enable businesses to provide personalized, real-time support directly within their applications. By allowing support teams to visually guide users and interact with the application interface together, Visence streamlines onboarding, accelerates feature adoption, and reduces user frustration. This direct engagement fosters a deeper understanding of user behavior and needs, ultimately improving product satisfaction and retention. </solution> <features> - In-app video calling functionality for direct, face-to-face user interaction. - Co-browsing capabilities allowing support agents to navigate the application interface alongside the user. - Real-time assistance to guide users through complex features and troubleshoot issues. - Tools to understand user behavior and identify bottlenecks in the user journey. </features> <target_audience> Visence primarily targets software companies and customer support teams seeking to improve user onboarding, reduce churn, and enhance overall product adoption. </target_audience> ```

What does Visence do?

Visence provides in-app video calling and co-browsing capabilities, allowing businesses to engage directly with users for personalized support. This technology enhances user onboarding and retention by addressing the challenges of product adoption and reducing churn through real-time assistance.

When was Visence founded?

Visence was founded in 2023.

Who founded Visence?

Visence was founded by Chloe Renault and Lucie Dayet.

  • Chloe Renault - Founder/CPO
  • Lucie Dayet - Cofounder
Founded
2023
Employees
5 employees
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Visence

Score: 64/100
AI-Generated Company Overview (experimental) – could contain errors

Executive Summary

Visence provides in-app video calling and co-browsing capabilities, allowing businesses to engage directly with users for personalized support. This technology enhances user onboarding and retention by addressing the challenges of product adoption and reducing churn through real-time assistance.

visence.co300+
Founded 2023

Funding

No funding information available. Click "Fetch funding" to run a targeted funding scan.

Team (5+)

Chloe Renault

Founder/CPO

Lucie Dayet

Cofounder

Rémi Mach

Tech Entrepreneur

Company Description

Problem

Many software users struggle with initial product adoption and ongoing usage, leading to frustration and churn. Traditional support methods often lack the immediacy and personalization needed to effectively guide users through complex features or troubleshoot issues in real-time.

Solution

Visence offers in-app video calling and co-browsing tools that enable businesses to provide personalized, real-time support directly within their applications. By allowing support teams to visually guide users and interact with the application interface together, Visence streamlines onboarding, accelerates feature adoption, and reduces user frustration. This direct engagement fosters a deeper understanding of user behavior and needs, ultimately improving product satisfaction and retention.

Features

In-app video calling functionality for direct, face-to-face user interaction.

Co-browsing capabilities allowing support agents to navigate the application interface alongside the user.

Real-time assistance to guide users through complex features and troubleshoot issues.

Tools to understand user behavior and identify bottlenecks in the user journey.

Target Audience

Visence primarily targets software companies and customer support teams seeking to improve user onboarding, reduce churn, and enhance overall product adoption.

Visence | StartupSeeker