Sales teams often rely on manual keyword tracking in call recordings, leading to inaccurate data, false positives, and missed insights. This inefficient process hinders the ability to quickly identify key customer needs and prioritize product development based on real-time feedback.

Nucleus AI provides an AI-powered observability platform that analyzes sales calls using cloud-native large language models (LLMs) to automatically identify key discussion points and extract actionable insights. By eliminating the need for manual keyword tracking, Nucleus AI enables businesses to gain a more accurate and comprehensive understanding of customer conversations. The platform delivers contextualized notifications directly within Slack, providing sales and product teams with the information they need to make data-driven decisions and improve operational efficiency. Nucleus AI ensures data security by leveraging AWS Bedrock and Microsoft Azure's OpenAI Service, guaranteeing that customer data is never used to retrain any LLM model.

Cloud-native LLM analysis of sales call recordings

Automated identification of key discussion points and customer needs

Real-time notifications in Slack with contextual information

Secure data handling using AWS Bedrock and Microsoft Azure's OpenAI Service

Adherence to CIS security benchmarks, including data encryption at rest and in transit

The primary target audience includes product managers, sales teams, and marketing professionals at startups and enterprises seeking to improve decision-making through real-time customer feedback analysis.