Unthread
About Unthread
Unthread is an AI-driven support platform that integrates with Slack to automate customer conversation management through ticket tracking, categorization, and resolution using a large language model. This solution reduces response times and enhances customer satisfaction by efficiently managing support inquiries directly within Slack channels and shared inboxes.
```xml <problem> Support teams often struggle to efficiently manage customer conversations across multiple channels, leading to delayed response times and decreased customer satisfaction. Manually tracking and categorizing support inquiries within platforms like Slack can be time-consuming and prone to errors. </problem> <solution> Unthread offers an AI-powered service management platform that integrates with Slack, email, Microsoft Teams, and live chat to automate customer conversation management. The platform automatically tracks new conversations as tickets, assigns ownership, and sends alerts to meet SLAs. Unthread uses AI to prioritize, categorize, and resolve tickets, while also providing a back-office ticketing tool for agents to navigate the queue and hand off between human and AI responses. The platform aggregates tickets from various sources into an omni-channel inbox, enabling teams to manage support inquiries in one place and providing comprehensive analytics on response time, resolution time, and common issues. </solution> <features> - Automated ticket tracking and assignment from Slack channels, DMs, email, and live chat - AI-powered ticket prioritization, categorization, and resolution - Integration with task managers (Jira, Asana, Linear) and CRMs for automated workflows - Shared email inbox for managing support emails alongside Slack conversations - Live chat and customer portal embedding with a few lines of code - AI analytics on response time, resolution time, and common issues - Helpdesk integration for syncing tickets and generating AI responses from documentation - Kanban ticket view for managing tickets from Slack or the web - API and webhook support for extending the platform and integrating with internal tools - On-call rotations, access management, incident & change management, and SLA/SLM features </features> <target_audience> Unthread is designed for IT, HR, customer support, product, RevOps, and support ops teams that want to automate ticketing and improve customer support within Slack and other communication channels. </target_audience> <revenue_model> Unthread offers a 14-day free trial. </revenue_model> ```
What does Unthread do?
Unthread is an AI-driven support platform that integrates with Slack to automate customer conversation management through ticket tracking, categorization, and resolution using a large language model. This solution reduces response times and enhances customer satisfaction by efficiently managing support inquiries directly within Slack channels and shared inboxes.
Where is Unthread located?
Unthread is based in East New York, United States.
When was Unthread founded?
Unthread was founded in 2022.
How much funding has Unthread raised?
Unthread has raised 3500000.
Who founded Unthread?
Unthread was founded by Tom Bachant and Jake McCloskey.
- Tom Bachant - Founder/CEO
- Jake McCloskey - Co-founder/CTO
- Location
- East New York, United States
- Founded
- 2022
- Funding
- 3500000
- Employees
- 5 employees
- Major Investors
- Y Combinator, Bling Capital, Moxxie Ventures