Two Boxes provides a software solution that digitizes and streamlines the returns process for e-commerce, enabling faster processing and improved inventory management. By enhancing visibility into return data, the platform helps brands and third-party logistics providers reduce return processing time by up to 50% and increase the rate of returned items back to stock by 20%.
Funding
$9.8M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
E-commerce brands and third-party logistics providers face challenges in managing product returns, often relying on manual processes and fragmented systems. This leads to inefficiencies in processing returns, limited visibility into return data, and delays in restocking returned items.
Solution
Two Boxes offers a software platform designed to digitize and streamline the returns process, from warehouse receipt to back-to-stock. The platform provides visibility into return data, enabling brands and 3PLs to reduce return processing time and increase the rate of returned items being restocked. By digitizing standard operating procedures (SOPs) and integrating with existing systems, Two Boxes helps to optimize reverse logistics and turn returns into an asset rather than a liability.
Target Audience
Two Boxes primarily serves e-commerce brands and third-party logistics (3PL) providers seeking to streamline their returns process, improve inventory management, and enhance customer satisfaction.
Features
- Digitizes brand SOPs for returns processing.
- Provides a fully integrated hardware and software solution for immediate deployment.
- Integrates with existing e-commerce platforms and return stacks, including Shopify, AfterShip, Happy Returns, and Loop Returns.
- Offers a dashboard for real-time visibility into return performance, including units processed, reasons for return, and item-level details.
- Facilitates faster training of warehouse associates with digitized SOPs.
- Enables tracking of key performance indicators (KPIs) related to returns, such as pre-transit, in-transit, delivered, and processed statuses.
- Supports value-added services with accurate data capture.
- Offers patent-pending item scanning and verification upon drop-off.