Solace is an online platform that connects patients with professional health advocates, enabling them to navigate complex healthcare systems through personalized support via phone or video. The service addresses the challenges of managing medical appointments, understanding diagnoses, and coordinating care, all while being fully covered by Medicare for eligible users.
Funding
$21M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
ICFounders
Product
Problem
Navigating healthcare systems can be overwhelming for patients, involving complex medical appointments, confusing diagnoses, and uncoordinated care, leading to frustration and potentially suboptimal health outcomes. Many individuals, especially those with chronic conditions or limited health literacy, struggle to effectively manage their healthcare needs.
Solution
Solace connects patients with professional health advocates who provide personalized support to navigate complex healthcare systems via phone or video. These advocates, including doctors, nurses, and healthcare experts, assist with tasks such as scheduling appointments, understanding medical information, coordinating care between providers, and managing insurance claims. By acting as a dedicated ally, Solace ensures patients receive the necessary care and attention, leading to improved health outcomes and a more streamlined healthcare experience. The service aims to empower patients and their families to take control of their healthcare journey with confidence.
Target Audience
Solace primarily serves individuals with Medicare or Medicare Advantage plans, as well as patients and caregivers seeking assistance in navigating complex healthcare systems.
Features
- Personalized matching with experienced health advocates based on individual needs and health goals.
- Support with appointment scheduling, medical record review, and communication with healthcare providers.
- Assistance with understanding diagnoses, treatment plans, and medication management.
- Guidance on navigating insurance claims, billing issues, and coverage options.
- Coordination of care between specialists, primary care physicians, and other healthcare professionals.
- Secure, HIPAA-compliant platform for communication and virtual visits with advocates.