ProtectMyOrder provides e-commerce merchants with a platform to upsell delivery protection services, such as shipping insurance and free returns, directly at checkout. This solution enhances customer confidence while allowing merchants to retain 80% of the upsell revenue, potentially increasing their profit by $14,000 for every $1 million in annual online sales.
Funding
Funding not disclosed
Founders
Product
Problem
E-commerce merchants often struggle to offer comprehensive shipping protection and premium services to their customers without sacrificing profit margins or relinquishing control over the customer service experience. Relying on third-party insurance providers can reduce revenue and create a disconnect between the merchant and their customers during the claims process.
Solution
ProtectMyOrder provides a platform that enables e-commerce businesses to upsell a suite of premium services, including shipping protection, free returns, and carbon-neutral shipping, directly at checkout. Unlike traditional shipping insurance, merchants retain 80% of the upsell revenue and maintain complete control over the customer service and claims process. The platform integrates seamlessly with Shopify stores, allowing merchants to customize their offerings and implement A/B testing to optimize conversion rates. By offering these services, merchants can increase customer satisfaction and AOV while generating additional revenue streams.
Target Audience
ProtectMyOrder primarily targets e-commerce merchants, particularly those using Shopify, who want to enhance their customer experience and increase revenue through premium service offerings at checkout.
Features
- Customizable upsell options for shipping protection, free returns, and carbon-neutral shipping
- Direct integration with Shopify stores for easy setup and management
- A/B testing capabilities to optimize upsell offerings and conversion rates
- Full control over the customer service and claims process
- Real-time calculation of carbon offsets using Easypost's API
- Analytics dashboard to track opt-in rates, revenue generated, and claim resolutions
- Optional coverage of free returns, stolen packages, or free shipping at a higher revenue share
- Gradual rollout feature to measure the impact on conversion rates and fraud