Propel provides a review management platform that automates collection, aggregation, and response to customer reviews across multiple online sources. Businesses use the service to generate more reviews, showcase them via customizable widgets, and gain insights through analytics and Intelli Assist. The platform is sold on a subscription basis with tiered pricing based on review volume, feature access, and number of locations.
Funding
Funding not disclosed
Founders
Product
Problem
Many businesses struggle to efficiently manage their online reputation due to the fragmented nature of customer reviews across various platforms. Manually collecting and monitoring these reviews is time-consuming, and failing to address negative feedback can negatively impact customer perception and lead conversion rates.
Solution
Propel offers a reputation management platform that automates the collection, monitoring, and showcasing of customer reviews from multiple sources. The platform provides a unified widget that can be seamlessly integrated into a business's website, consolidating online feedback into a single, easily accessible location. Propel automates review requests, encouraging customers to leave feedback and boosting review volume. The platform also includes features like Intelli Assist, which streamlines responses to reviews, and supports video and audio reviews to add a personal touch.
Target Audience
Propel primarily targets businesses across various industries, including automotive, dental, financial services, healthcare, home services, hospitality, insurance, legal, personal services, restaurants, real estate, and retail, that seek to improve their online reputation and attract more customers.
Features
- Automated review request system for consistent feedback growth
- Unified reviews widget to aggregate feedback from various platforms on a website
- Intelli Assist feature to streamline and improve response times to customer reviews
- Customizable widget to match a website's branding
- Support for video and audio reviews to enhance customer engagement
- Centralized dashboard for a comprehensive overview of all reviews and insights
- Analytics and dashboards to track review performance and identify trends
- Email and SMS alerts for new reviews and mentions
- Review campaigns with rewards and crypto giveaways to incentivize customer feedback
- Dedicated employee pages with QR codes and employee gamification features