About Oho Experience

Oho Chat provides a customer service chat management system that consolidates communications from various platforms, including LINE, Facebook, and Instagram, into a single interface. This solution enhances team efficiency by automating responses and tracking customer interactions, enabling businesses to manage high volumes of inquiries effectively.

<problem> Many businesses struggle to efficiently manage customer service inquiries across multiple communication channels, leading to delayed response times and inconsistent customer experiences. Siloed communication platforms make it difficult for teams to collaborate and track customer interactions comprehensively. This can result in missed opportunities, decreased customer satisfaction, and reduced team productivity. </problem> <solution> Oho Chat provides a centralized customer service chat management system that consolidates communications from various platforms, including LINE, Facebook, and Instagram, into a single, unified interface. The platform enhances team efficiency by automating responses with customizable chatbots and canned responses, enabling businesses to handle high volumes of inquiries effectively. Oho Chat also offers features such as customer tagging, internal case assignment, and a shared media library to streamline workflows. Integrated dashboards provide real-time insights into team performance, customer behavior, and overall chat metrics, facilitating data-driven decisions to improve customer service and sales outcomes. </solution> <features> - Centralized dashboard for managing customer chats from LINE OA, Facebook, Instagram, and website chat in a single interface - Customizable chatbot with a no-code interface for automated 24/7 responses and lead qualification - Canned responses (saved replies) for quickly answering frequently asked questions - Customer Relationship Management (CRM) features, including automatic customer data collection, tagging, and segmentation - Team collaboration tools such as internal case assignment, shared notes, and a media library - Real-time performance dashboards with metrics on team activity, customer engagement, and sales conversions - API integration with external systems, including CRM and e-commerce platforms - Mobile applications for iOS and Android, enabling agents to manage chats on the go - Secure role-based access control and PDPA compliance to protect customer data </features> <target_audience> Oho Chat primarily targets small to medium-sized businesses (SMBs) and enterprises that manage customer interactions across multiple digital channels and seek to improve team efficiency and customer satisfaction. </target_audience>

What does Oho Experience do?

Where is Oho Experience located?

Oho Experience is based in Seoul, South Korea.

When was Oho Experience founded?

Oho Experience was founded in 2022.

Location

Seoul, South Korea

Founded

2022

Employees

18 employees

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Oho Experience

Score: 50/100

AI-Generated Company Overview (experimental) – could contain errors

Executive Summary

oho.chat 200+

Founded 2022 – Seoul, South Korea

Funding

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Team (15+)

Rapee Suveeranont

Build meaningful products and people

Company Description

Problem

Many businesses struggle to efficiently manage customer service inquiries across multiple communication channels, leading to delayed response times and inconsistent customer experiences. Siloed communication platforms make it difficult for teams to collaborate and track customer interactions comprehensively. This can result in missed opportunities, decreased customer satisfaction, and reduced team productivity.

Solution

Oho Chat provides a centralized customer service chat management system that consolidates communications from various platforms, including LINE, Facebook, and Instagram, into a single, unified interface. The platform enhances team efficiency by automating responses with customizable chatbots and canned responses, enabling businesses to handle high volumes of inquiries effectively. Oho Chat also offers features such as customer tagging, internal case assignment, and a shared media library to streamline workflows. Integrated dashboards provide real-time insights into team performance, customer behavior, and overall chat metrics, facilitating data-driven decisions to improve customer service and sales outcomes.

Features

Centralized dashboard for managing customer chats from LINE OA, Facebook, Instagram, and website chat in a single interface

Customizable chatbot with a no-code interface for automated 24/7 responses and lead qualification

Canned responses (saved replies) for quickly answering frequently asked questions

Customer Relationship Management (CRM) features, including automatic customer data collection, tagging, and segmentation

Team collaboration tools such as internal case assignment, shared notes, and a media library

Real-time performance dashboards with metrics on team activity, customer engagement, and sales conversions

API integration with external systems, including CRM and e-commerce platforms

Mobile applications for iOS and Android, enabling agents to manage chats on the go

Secure role-based access control and PDPA compliance to protect customer data

Target Audience

Oho Chat primarily targets small to medium-sized businesses (SMBs) and enterprises that manage customer interactions across multiple digital channels and seek to improve team efficiency and customer satisfaction.