About JustFeedback

JustFeedback is a customer experience risk management platform that utilizes micro surveys to collect and analyze feedback data at critical touchpoints along the customer journey. By automating the tracking of Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES), it enables businesses to identify and mitigate operational risks while enhancing user engagement.

```xml <problem> Many businesses struggle to efficiently collect and analyze customer feedback at various touchpoints, leading to missed opportunities for improvement and potential customer churn. Traditional, lengthy surveys often suffer from low completion rates, resulting in incomplete or delayed insights into customer experience. </problem> <solution> JustFeedback offers a customer experience management platform that uses micro-surveys to gather targeted feedback data. The platform automates the collection and analysis of key metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). By deploying these surveys across multiple channels, businesses can gain real-time insights into user experience, identify areas for improvement, and proactively address potential issues. The platform's focus on short, targeted surveys ensures high response rates and actionable data for enhancing customer satisfaction and loyalty. </solution> <features> - Automated tracking of Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) - Micro-survey format designed for quick completion and high response rates - Multi-channel deployment options, including website integration, email, and shareable links - Real-time data visualization and analysis for immediate insights - Customizable survey templates for targeted feedback collection - Team collaboration features with role-based access control - Data export functionality for in-depth analysis - Continuous feedback monitoring to track performance over time </features> <target_audience> JustFeedback primarily targets businesses seeking to improve customer experience, including UX designers, product managers, and customer service teams. </target_audience> <revenue_model> JustFeedback operates on a subscription-based model with various tiers offering different features and usage limits. </revenue_model> ```

What does JustFeedback do?

Where is JustFeedback located?

JustFeedback is based in Bristol, United Kingdom.

When was JustFeedback founded?

JustFeedback was founded in 2022.

Location

Bristol, United Kingdom

Founded

2022

Employees

2 employees

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JustFeedback

Score: 21/100

AI-Generated Company Overview (experimental) – could contain errors

Executive Summary

justfeedback.com 200+

Founded 2022 – Bristol, United Kingdom

Funding

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Company Description

Problem

Many businesses struggle to efficiently collect and analyze customer feedback at various touchpoints, leading to missed opportunities for improvement and potential customer churn. Traditional, lengthy surveys often suffer from low completion rates, resulting in incomplete or delayed insights into customer experience.

Solution

JustFeedback offers a customer experience management platform that uses micro-surveys to gather targeted feedback data. The platform automates the collection and analysis of key metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). By deploying these surveys across multiple channels, businesses can gain real-time insights into user experience, identify areas for improvement, and proactively address potential issues. The platform's focus on short, targeted surveys ensures high response rates and actionable data for enhancing customer satisfaction and loyalty.

Features

Automated tracking of Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES)

Micro-survey format designed for quick completion and high response rates

Multi-channel deployment options, including website integration, email, and shareable links

Real-time data visualization and analysis for immediate insights

Customizable survey templates for targeted feedback collection

Team collaboration features with role-based access control

Data export functionality for in-depth analysis

Continuous feedback monitoring to track performance over time

Target Audience

JustFeedback primarily targets businesses seeking to improve customer experience, including UX designers, product managers, and customer service teams.

Revenue Model

JustFeedback operates on a subscription-based model with various tiers offering different features and usage limits.