Call centers face challenges in efficiently resolving customer inquiries due to information overload and the need to navigate multiple systems. They also struggle to protect against social engineering and other cyber threats that target customer service representatives (CSRs).

IntelliTek Cyber.ai is an AI-powered platform designed to enhance call center operations by providing CSRs with real-time access to critical data and detecting potential cybersecurity threats. The platform streamlines information access through voice recognition and contextual delivery, enabling quicker issue resolution and improved customer satisfaction. It also incorporates real-time risk notifications and AI Trust, Risk, and Security Management (TRiSM) frameworks to mitigate social engineering risks and ensure adherence to security guidelines.

Voice-activated document search for rapid access to information across multiple systems

Contextual information delivery that provides CSRs with relevant data during customer interactions

Automated follow-up question suggestions to guide conversations towards quicker resolutions

Real-time risk notifications that alert CSRs and supervisors to suspicious activities

AI TRiSM framework to ensure the trustworthiness, security, and governance of AI models

Integration with existing business-critical applications through the IntelliTek Platform

Data integration capabilities that unify diverse data sources and transform data into actionable insights

The primary target audience includes call centers seeking to improve agent efficiency, enhance fraud detection, reduce customer risk, and increase customer satisfaction.