Hubble provides a WhatsApp Business solution for Shopify merchants to automate sales and support functions directly within the messaging platform. The platform enables cart recovery, bulk campaign messaging, and instant customer service via custom chatbots and a shared team inbox. Merchants can also convert COD orders to prepaid and manage the entire shopping experience through WhatsApp.
Funding
Funding not disclosed
Founders
Product
Problem
Shopify store owners face challenges in managing customer interactions, leading to high sales and support costs. Traditional methods lack automation, resulting in delayed responses and missed opportunities for personalized engagement.
Solution
Hubble.io offers a WhatsApp automation platform designed to streamline customer interactions for Shopify stores. The platform enables businesses to automate sales and support processes through custom chatbots, allowing for instant order acceptance, abandoned cart recovery, and personalized messaging. By integrating directly with WhatsApp, Hubble.io facilitates real-time communication, reduces customer wait times, and enhances overall customer satisfaction. The platform also includes features for converting cash-on-delivery (COD) orders to prepaid, collecting product feedback, and sending bulk campaigns with smart audience segmentation.
Target Audience
Hubble.io primarily targets Shopify store owners looking to automate customer interactions, reduce sales and support costs, and improve customer engagement through WhatsApp.
Features
- Custom WhatsApp chatbots for automated sales and support
- Abandoned cart recovery with scheduled reminders
- Bulk messaging with targeted campaigns and detailed analytics (delivery rate, open rate)
- Shared team inbox for managing customer queries with multiple tags
- COD to prepaid conversion via payment link integration with Razorpay and Cashfree
- Product feedback collection post-delivery with discount incentives
- Real-time shipping updates
- Support for accepting both prepaid and COD orders directly on WhatsApp