CxC

About CxC

CxC provides an AI-driven platform that delivers real-time call transcriptions, customer sentiment analysis, and prioritized pre-call insights for technicians in the trades. This technology addresses the inefficiencies of traditional call management by equipping teams with actionable data, enhancing customer interactions and operational performance.

```xml <problem> In the trades, technicians often lack crucial context before arriving at a job site, leading to repeat conversations with customers and potentially missed service details. Customer service representatives (CSRs) spend excessive time manually logging calls, while leaders struggle to track team performance and provide effective coaching without extensive call reviews. </problem> <solution> CxC provides an AI-powered platform designed to streamline operations and enhance customer interactions for field service teams. The platform offers real-time call transcriptions, customer sentiment analysis, and prioritized pre-call insights, equipping technicians with the information needed to approach each job with confidence. CxC automates call summaries for CSRs, enabling faster and more accurate booking, while providing leaders with data-driven insights to identify performance gaps and coaching opportunities. The platform also features a bot marketplace, allowing users to leverage specialized AI bots for various roles and tasks, such as personalized customer interaction and streamlined process adherence. </solution> <features> - AI-powered pre-call insights, including customer history and potential diagnostics - Real-time call transcription and analysis for on-the-job coaching - Automated call summaries for CSRs to improve booking efficiency - Customer personality profiles and sentiment analysis for enhanced interactions - Bot marketplace with specialized AI bots for various roles and tasks - Integration with ServiceTitan and other CRM systems - Performance tracking and reporting for leaders to identify coaching opportunities - Mobile app for technicians to access insights and coaching in the field </features> <target_audience> CxC targets businesses in the trades, including HVAC, plumbing, and electrical services, focusing on field technicians, customer service representatives, team leaders, and coaches seeking to improve operational efficiency and customer satisfaction. </target_audience> ```

What does CxC do?

CxC provides an AI-driven platform that delivers real-time call transcriptions, customer sentiment analysis, and prioritized pre-call insights for technicians in the trades. This technology addresses the inefficiencies of traditional call management by equipping teams with actionable data, enhancing customer interactions and operational performance.

Where is CxC located?

CxC is based in Thousand Oaks, United States.

When was CxC founded?

CxC was founded in 2023.

Who founded CxC?

CxC was founded by Amanda Triolo and Andrew Palosi.

  • Amanda Triolo - CEO
  • Andrew Palosi - CEO
Location
Thousand Oaks, United States
Founded
2023
Employees
7 employees
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CxC

Score: 44/100
AI-Generated Company Overview (experimental) – could contain errors

Executive Summary

CxC provides an AI-driven platform that delivers real-time call transcriptions, customer sentiment analysis, and prioritized pre-call insights for technicians in the trades. This technology addresses the inefficiencies of traditional call management by equipping teams with actionable data, enhancing customer interactions and operational performance.

cxc.ai100+
Founded 2023 – Thousand Oaks, United States

Funding

No funding information available. Click "Fetch funding" to run a targeted funding scan.

Team (5+)

Amanda Triolo

CEO

Andrew Palosi

CEO

Company Description

Problem

In the trades, technicians often lack crucial context before arriving at a job site, leading to repeat conversations with customers and potentially missed service details. Customer service representatives (CSRs) spend excessive time manually logging calls, while leaders struggle to track team performance and provide effective coaching without extensive call reviews.

Solution

CxC provides an AI-powered platform designed to streamline operations and enhance customer interactions for field service teams. The platform offers real-time call transcriptions, customer sentiment analysis, and prioritized pre-call insights, equipping technicians with the information needed to approach each job with confidence. CxC automates call summaries for CSRs, enabling faster and more accurate booking, while providing leaders with data-driven insights to identify performance gaps and coaching opportunities. The platform also features a bot marketplace, allowing users to leverage specialized AI bots for various roles and tasks, such as personalized customer interaction and streamlined process adherence.

Features

AI-powered pre-call insights, including customer history and potential diagnostics

Real-time call transcription and analysis for on-the-job coaching

Automated call summaries for CSRs to improve booking efficiency

Customer personality profiles and sentiment analysis for enhanced interactions

Bot marketplace with specialized AI bots for various roles and tasks

Integration with ServiceTitan and other CRM systems

Performance tracking and reporting for leaders to identify coaching opportunities

Mobile app for technicians to access insights and coaching in the field

Target Audience

CxC targets businesses in the trades, including HVAC, plumbing, and electrical services, focusing on field technicians, customer service representatives, team leaders, and coaches seeking to improve operational efficiency and customer satisfaction.