Chatsi offers an AI-powered Chat-to-Search® engine that enables eCommerce shoppers to find products by describing their needs in natural language, providing personalized search results and follow-up questions to refine their intent. The platform also delivers Genius Product Answers®, offering accurate, expert-level responses to pre-sale inquiries, thereby enhancing customer confidence and decision-making.
Funding
Funding not disclosed
Founders
Product
Problem
eCommerce shoppers often struggle to find the right products due to generic keyword searches that fail to capture their specific needs and preferences. Traditional search methods lack the ability to understand nuanced requests, leading to irrelevant results and a frustrating shopping experience. This can result in abandoned carts and lost sales opportunities for online retailers.
Solution
Chatsi provides an AI-powered Chat-to-Search engine that allows eCommerce shoppers to describe their needs in natural language, enabling a more personalized and efficient product discovery process. By understanding the intent behind customer queries, Chatsi delivers highly relevant search results and uses follow-up questions to further refine the search. The platform also offers Genius Product Answers, providing expert-level responses to pre-sale inquiries with clear citations, which builds trust and enhances shopper confidence, ultimately guiding them towards confident purchase decisions.
Target Audience
Chatsi primarily targets eCommerce merchants, particularly those in home goods, specialty goods, fashion, electronics, beauty, grocery, and general retail, who are committed to building customer trust and enhancing the shopping experience.
Features
- Natural language processing (NLP) to understand customer's unique needs and preferences expressed in chat.
- Personalized search results based on intent, with follow-up questions to gather more specific information.
- AI Product Genius that learns product details from listings, images, videos, manuals, documentation, reviews, and social media content.
- Expert-level answers to pre-sale product and policy questions with clear citations.
- Intent data collection directly from shopper expressions to optimize website and offerings.
- One-click SaaS solution for easy integration with eCommerce platforms.