Aurelian is an AI platform that automates the routing, triage, and resolution of non-emergency police calls using real-time conversational AI. By handling over 75% of administrative calls, it allows 911 dispatchers to focus exclusively on true emergencies, reducing burnout and improving response efficiency.
Funding
$500K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Emergency call centers (ECCs) are burdened by a high volume of non-emergency calls, diverting resources and attention from critical situations. This administrative overload contributes to dispatcher burnout, high turnover rates, and delayed response times for genuine emergencies.
Solution
Aurelian provides a voice AI platform designed to automate the handling of non-emergency calls in public safety answering points (PSAPs). The AI triages calls, routes them to the appropriate department, and collects necessary information to create calls for service. By resolving up to 75% of administrative inquiries, Aurelian enables 911 dispatchers to concentrate on true emergencies, improving overall efficiency and reducing stress. The platform offers multilingual support, call monitoring with transcripts and summaries, and customizable AI to meet the specific needs of each agency.
Target Audience
The primary target audience includes emergency communication centers (ECCs), public safety answering points (PSAPs), and 911 dispatch centers seeking to streamline operations and reduce the burden of non-emergency calls on dispatchers.
Features
- Real-time conversational AI for automated call routing, triage, and information collection
- Multilingual support, including Spanish and French
- Call monitoring with transcripts and summaries
- Customizable AI to meet specific agency needs
- Open API for integration with existing CAD or CHE systems
- Fully managed service for route creation and management
- Geovalidation to ensure locations map to valid addresses