Atomicwork
About Atomicwork
Atomicwork offers an Agentic Service Management platform that integrates AI-driven support through Microsoft Teams and Slack, enabling employees to access IT services and resolve common issues autonomously. This solution streamlines enterprise workflows and enhances productivity by automating service requests, incident management, and asset tracking across various business functions.
```xml <problem> Employees often struggle to navigate complex IT systems and access necessary services, leading to frustration and decreased productivity. Traditional service desks can be slow and inefficient, requiring employees to spend valuable time submitting tickets and waiting for assistance. This results in delayed issue resolution and hinders overall business operations. </problem> <solution> Atomicwork offers an Agentic Service Management platform that leverages AI to streamline IT support and enterprise workflows. By integrating with communication platforms like Microsoft Teams and Slack, Atomicwork's AI-powered assistant, Atom, provides employees with instant access to IT services and automated solutions to common issues. The platform automates service requests, incident management, and asset tracking, enabling employees to resolve issues autonomously and access personalized, contextual answers from enterprise knowledge sources. Atomicwork's Universal Agent uses chat, voice, and vision AI to deliver real-time, proactive support in the flow of work, reducing support volume and increasing employee satisfaction. The platform also offers intelligent intent detection and smart routing to minimize agent workload and ensure requests are directed to the appropriate team. </solution> <features> - Universal AI Agent (Atom) delivers instant support via chat, voice, and vision AI within existing workflows. - Integrates with Microsoft Teams, Slack, and email for seamless employee access. - AI-powered knowledge management provides personalized, contextual answers from enterprise knowledge sources. - Automated service request creation, incident management, and asset tracking. - AI Skills enable true employee self-service for common issues like password resets and account unlocks. - Intelligent intent detection and smart routing to direct requests to the appropriate team. - Enterprise-grade security and compliance, including SOC 2, ISO 27001, and GDPR. - Real-time knowledge updates by learning from public conversations in select channels. </features> <target_audience> Atomicwork is designed for IT departments, HR teams, and other enterprise service teams looking to improve employee experience, streamline service delivery, and reduce IT costs. </target_audience> ```
What does Atomicwork do?
Atomicwork offers an Agentic Service Management platform that integrates AI-driven support through Microsoft Teams and Slack, enabling employees to access IT services and resolve common issues autonomously. This solution streamlines enterprise workflows and enhances productivity by automating service requests, incident management, and asset tracking across various business functions.
Where is Atomicwork located?
Atomicwork is based in San Francisco, United States.
When was Atomicwork founded?
Atomicwork was founded in 2022.
How much funding has Atomicwork raised?
Atomicwork has raised 40070000.
Who founded Atomicwork?
Atomicwork was founded by Mala Ramakrishnan and Steve Kazan.
- Mala Ramakrishnan - Founder/Managing Partner
- Steve Kazan - CEO
- Location
- San Francisco, United States
- Founded
- 2022
- Funding
- 40070000
- Employees
- 74 employees