Atomicwork offers an Agentic Service Management platform that integrates AI-driven support through Microsoft Teams and Slack, enabling employees to access IT services and resolve common issues autonomously. This solution streamlines enterprise workflows and enhances productivity by automating service requests, incident management, and asset tracking across various business functions.
Funding
$40.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Employees often struggle to navigate complex IT systems and access necessary services, leading to frustration and decreased productivity. Traditional service desks can be slow and inefficient, requiring employees to spend valuable time submitting tickets and waiting for assistance. This results in delayed issue resolution and hinders overall business operations.
Solution
Atomicwork offers an Agentic Service Management platform that leverages AI to streamline IT support and enterprise workflows. By integrating with communication platforms like Microsoft Teams and Slack, Atomicwork's AI-powered assistant, Atom, provides employees with instant access to IT services and automated solutions to common issues. The platform automates service requests, incident management, and asset tracking, enabling employees to resolve issues autonomously and access personalized, contextual answers from enterprise knowledge sources. Atomicwork's Universal Agent uses chat, voice, and vision AI to deliver real-time, proactive support in the flow of work, reducing support volume and increasing employee satisfaction. The platform also offers intelligent intent detection and smart routing to minimize agent workload and ensure requests are directed to the appropriate team.
Target Audience
Atomicwork is designed for IT departments, HR teams, and other enterprise service teams looking to improve employee experience, streamline service delivery, and reduce IT costs.
Features
- Universal AI Agent (Atom) delivers instant support via chat, voice, and vision AI within existing workflows.
- Integrates with Microsoft Teams, Slack, and email for seamless employee access.
- AI-powered knowledge management provides personalized, contextual answers from enterprise knowledge sources.
- Automated service request creation, incident management, and asset tracking.
- AI Skills enable true employee self-service for common issues like password resets and account unlocks.
- Intelligent intent detection and smart routing to direct requests to the appropriate team.
- Enterprise-grade security and compliance, including SOC 2, ISO 27001, and GDPR.
- Real-time knowledge updates by learning from public conversations in select channels.