Assembly
About Assembly
Assembly is a unified tool that utilizes AI and semantic search to instantly answer technical questions and track customer feedback across multiple channels, including Slack and email. It enables developer-facing teams to manage the entire lifecycle of customer inquiries and issues in one system, improving response times and operational efficiency.
```xml <problem> Developer-facing teams often struggle to efficiently manage and respond to technical questions and customer feedback scattered across multiple communication channels. Tracking issues from initial inquiry to resolution is challenging, leading to delayed response times and fragmented workflows. Existing tools often lack the AI-powered capabilities needed to quickly surface relevant information and automate common support tasks. </problem> <solution> Assembly provides a unified platform that leverages AI and semantic search to streamline the management of customer inquiries and technical support for developer-facing teams. By integrating with various communication channels like Slack, Discord, and email, Assembly centralizes customer interactions and feedback into a single system. The platform uses AI to instantly answer technical questions by querying documentation, GitHub issues, and other knowledge resources. Assembly also facilitates issue tracking, enabling teams to manage the entire lifecycle of customer inquiries from initial report to final resolution. </solution> <features> - AI-powered auto-resolution of technical questions using semantic search across multiple knowledge sources - Centralized issue tracking and lifecycle management for customer inquiries - Omnichannel support for Slack, Discord, email, and other communication platforms - Integration with over 40+ apps, including Zendesk and Intercom - Automated ticket creation in Linear or GitHub directly from customer conversations - Product discovery tools for analyzing customer feedback and identifying trends - Customizable searchbar for documentation and chat widget functionality </features> <target_audience> Assembly is designed for developer-facing teams in startups and fast-growing companies that need to efficiently manage technical support and customer feedback across multiple channels. </target_audience> ```
What does Assembly do?
Assembly is a unified tool that utilizes AI and semantic search to instantly answer technical questions and track customer feedback across multiple channels, including Slack and email. It enables developer-facing teams to manage the entire lifecycle of customer inquiries and issues in one system, improving response times and operational efficiency.
Where is Assembly located?
Assembly is based in United States.
When was Assembly founded?
Assembly was founded in 2023.
How much funding has Assembly raised?
Assembly has raised 500000.
Who founded Assembly?
Assembly was founded by Deepali Jain and Pranav Mallampalli.
- Deepali Jain - Co-founder
- Pranav Mallampalli - Co-founder
- Location
- United States
- Founded
- 2023
- Funding
- 500000
- Employees
- 3 employees
- Major Investors
- Y Combinator